Returns and Exchanges

RETURNS AND REPLACEMENTS

Items must be returned within 30 days of purchase for a full refund or exchange. Please email us at info@muzemerch.com with the reasons for the return or replacement request, and pictures of the product (if necessary), and provide us with a record of the return. All shipping charges on returned items are non-refundable if not due to defect or error on our part.

Upon receipt of the returned item(s) your refund will be submitted, and an email confirming your refund will be sent to the email address used when placing the order. Refunds take approximately 5-7 business days for processing once the item has been received at our facility. Every effort is taken to process and ship orders shortly after they have been received. If a request to cancel an order comes in prior to the warehouse shipping it, a full refund can be provided. If the request to cancel is received after the item has shipped, you will need to refer to the instructions for "Returns & Replacements" above. All shipping charges on returned items are non-refundable. Please email your request to cancel to info@muzemerch.com with your order number and the reason, and we will get back to you as soon as possible. We will contact you with the correct address to return it to you or provide a label if it's due to a reason that is our fault.